Welcome to the Terms & Conditions for our online Flower Delivery Dartford service. These terms govern your access to and use of our website and the purchase of flower delivery products across Dartford and its surrounding areas. Please read these conditions carefully before placing an order, as they set out your rights and obligations when using our online flower delivery service. By ordering from us, you accept these terms in full.
"We", "our", or "us" refers to the provider of online flower delivery services in Dartford. "You" or "your" means the individual placing an order for flower delivery via our website. The "Website" refers to our online e-commerce platform where orders are placed. "Goods" relates to the flowers and related products available for purchase and delivery.
These Terms & Conditions apply to all customers ordering flower delivery in Dartford and surrounding areas through our online platform. By proceeding with a purchase, you acknowledge that you understand and agree to these conditions. If you do not wish to accept these terms, please do not use our Website.
You can order flowers and related products for delivery in Dartford and its surrounding areas through our online platform. Once you select your products, add them to your basket, and proceed to the checkout, you will be required to provide accurate delivery details and contact information. Before placing your order, please review your selections and delivery information carefully.
After submitting your order, you will receive an order confirmation on your screen and via the contact details you provided. This confirmation is solely to acknowledge the receipt of your order; it does not constitute acceptance of your order. Order acceptance and the completion of the contract will occur once payment has been processed and we have dispatched the flowers for delivery.
All orders are subject to stock availability and acceptance by us. Should we be unable to fulfil your order, we reserve the right to cancel it, in which case any payment taken will be refunded in full.
Due to the seasonal nature of flowers and potential supply issues, flower varieties, and specific products may vary. Where necessary, we reserve the right to substitute flowers or packaging of equal or greater value without notice. We aim to ensure that any substitutions maintain the overall theme, style, and value of your selected arrangement.
We provide delivery of flowers to addresses in Dartford and the surrounding areas as specified during the checkout process. Delivery times and dates are provided as estimates but are not guaranteed. We will make every reasonable effort to ensure that your flowers are delivered on your chosen date. Please ensure that accurate delivery address details and recipient contact information are supplied. We cannot accept liability for late or non-delivery where the delivery address is incomplete or incorrect.
Should the recipient not be present at the delivery address, our delivery driver will attempt to leave the order with a neighbour or in a safe location. A delivery note will be left at the delivery address to inform the recipient of the parcel's location. If no safe place is available, we will attempt to arrange redelivery where possible. Additional charges may apply for redelivery.
Payment for your online flower delivery order must be made in full at the time of placing your order through the payment methods made available on our Website. All prices are quoted in pounds sterling and include VAT unless otherwise stated. We reserve the right to change our prices at any time, but such changes will not affect orders already placed and paid for. Your card or payment method will be debited at the point of order.
If you wish to cancel or amend your online flower delivery order, you must contact us as soon as possible. Orders can only be cancelled or amended if the request is received at least 24 hours in advance of the scheduled delivery date. Once flowers have been dispatched or delivered, cancellations and amendments are not possible due to the perishable nature of the products. Refunds for cancellations made in accordance with this policy will be processed within a reasonable timeframe.
Should you believe that your order has been delivered in error, is incomplete, or unsatisfactory, please notify us immediately upon receipt so that we can investigate and, if appropriate, arrange for a replacement or refund according to our returns policy.
Due to the perishable nature of flowers and arrangements, we are generally unable to accept returns unless goods are faulty, damaged upon delivery, or the wrong item was delivered. If you are unhappy with the quality of your delivered flowers or believe your order is incorrect, please contact us within 24 hours of the delivery. You may be asked to provide photographs to substantiate your claim. Where a valid complaint is upheld, we will offer a replacement or refund as appropriate.
Refunds are made using the same payment method as the original transaction, and we will always work to resolve issues swiftly and to your satisfaction.
We make every effort to ensure that product images and descriptions on our Website accurately represent the products you will receive. However, actual products may vary slightly due to the organic and seasonal nature of flowers. Colours, varieties, and packaging may differ from those shown but the overall theme and value of your online flower delivery will be maintained.
You are responsible for ensuring the recipient's address and contact details are correct at the time of order. If you provide incorrect or incomplete information, you accept any additional charges or consequences arising from failed delivery attempts. You also agree not to use our Website or services for any fraudulent or unlawful purpose.
We will deliver your flower order to the address provided with reasonable care and skill. However, we do not accept liability for any delay or failure to deliver caused by events outside our reasonable control, including but not limited to adverse weather, third-party delays, or inaccuracies in delivery information provided by you.
To the fullest extent permitted by law, we accept no liability for indirect, incidental, or consequential loss or damage arising from your use of our Website or from your order for flower delivery. Our obligation to you is strictly limited to delivering the goods ordered to the address specified and, in the case of valid complaints, to replacement or refund as outlined above. Nothing in these Terms & Conditions excludes or limits liability for death or personal injury resulting from our negligence or for fraud.
All content, images, logos, and designs on our website remain our intellectual property or that of our licensors. You may not use, reproduce, or modify any part of the website without our prior written consent.
We collect and process personal data in accordance with applicable UK laws and regulations, including the General Data Protection Regulation (GDPR). Your personal data will be processed solely to facilitate your order, arrange delivery, and handle payments or refunds. We do not sell or disclose your personal data to third parties except as required to process your order and deliver your flowers in Dartford and surrounding areas. For further details, please refer to our Privacy Policy.
We reserve the right to update or amend these Terms & Conditions from time to time to reflect changes in our practices, regulatory requirements, or for other operational reasons. Updated terms will be published on our Website, and your continued use of our services will signify your agreement to the revised terms.
These Terms & Conditions and any disputes arising from your use of our website or flower delivery services shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any dispute between us.
If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable, such provision shall be deemed severed and the remainder of the terms will continue in full force and effect.
These terms represent the entire agreement between you and us in relation to your use of the online Flower Delivery Dartford service. No other terms, oral or written, will form part of this contract unless expressly agreed in writing by us.
A person who is not a party to these terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
If you have any questions about these Terms & Conditions or any aspect of our online flower delivery service in Dartford and surrounding areas, please contact our customer service team through the contact form on our Website. We are always here to help with your questions before and after placing your order.
Note: These Terms & Conditions apply to all online flower delivery orders placed for Dartford and its neighbouring areas. Please ensure you have read and understood them before placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dartford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dartford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
