Returns & Complaints – Flower Delivery Dartford

Our Fresh Flowers Guarantee in Dartford

At Flower Delivery Dartford, we are committed to providing only the freshest flowers to our valued customers throughout Dartford and nearby areas. As a trusted local florist for both homes and businesses, we take pride in ensuring each bouquet and arrangement meets the highest standards of quality and beauty upon arrival. Our dedication is reflected in our Fresh Flowers Guarantee, offering peace of mind when you order with us.

Freshness Window & Quality Promise

We guarantee the freshness of our flowers for a minimum of 5 days from the date of delivery, provided care instructions are followed. Should you notice your blooms wilting or losing vibrancy in this window, please notify us promptly. Our team sources flowers daily to ensure your arrangements arrive at their peak, and we make every effort to exceed expectations with each delivery in Dartford.

Damaged-on-Arrival Policy

In the rare instance your flowers or arrangements arrive damaged or not as described, we want to make it right immediately. Please inspect your delivery upon arrival. If any items appear damaged, incorrect, or are missing, contact us the same day. To help us resolve your issue swiftly, we may ask for photographs of the item and packaging.

Refund and Replacement Options

Your satisfaction is our top priority. If your flowers arrive damaged, wilted, or do not meet our promised quality within the freshness window, we offer the following options:

• Replacement: We can arrange for a fresh replacement bouquet to be delivered as soon as possible, at no extra cost to you.
• Refund: If you prefer, we can issue a full or partial refund to your original method of payment, depending on the nature of the issue.

Just reach out with your order details and a description (or images) of the problem. We resolve most cases the same day where possible and always with your convenience in mind.

Our Simple Complaints Process

We value your feedback and take all complaints seriously. If you are dissatisfied with any part of our service, please let us know so we can put things right. Our process is straightforward:

1. Contact our team with your order reference and a clear description of your complaint.
2. We will acknowledge your complaint within one working day and begin investigating immediately.
3. You will receive a response with our proposed resolution, typically within two working days.
4. We aim to resolve all complaints as swiftly as possible to ensure an outstanding experience with Flower Delivery Dartford.

Trusted Local Florist for Dartford

From household bouquets to business event arrangements, we are honoured to serve Dartford and the surrounding community. Our longstanding local presence means our customers can order with confidence, knowing we stand by every order with our fresh flowers guarantee. If you ever have concerns about your delivery, please contact us and we will do everything we can to make it right.

Thank you for choosing Flower Delivery Dartford – your neighbourhood florist for beautiful, fresh flowers and thoughtful service every time.